Privacy Policy

Our Commitment to Privacy

Medgate respects the privacy of every individual who visits our corporate websites at and related websites, sends us e-mail, uses our applications on a hosted environment, or utilises our support portal. This Privacy Policy outlines the information Medgate will collect and how we will use that information. This explanation will instruct you on what to do if you do not want your personal information collected or shared when you visit our web sites. Medgate’s Privacy Policy is subject to periodic change. We respect your right to privacy and protect your personal data.

Information We Collect

The following are some examples of when Medgate may require that you provide personally identifiable information: (1) To complete an online form for a product or service surveys (if you do not wish to complete an online form, we will always provide an option for you to complete an order by calling a phone number); (2) To request more information about new or current Medgate products or services. We use the information to contact customers to further discuss customer interest in our company, the services that we provide, and to send information regarding our company. Medgate does not sell or provide personal data to third parties, except for data processors for our hosted product as noted below.

Respect of the Rights of Individuals

Customers of Medgate hosted software services will be using Medgate-provided infrastructure to host data and information. Medgate will not release such customer employee data except on the explicit written instructions of an approved officer of the Customer or as otherwise required by law. Individual records may at times be viewed or accessed by Medgate to resolve a problem, provide user support, to investigate a customer’s compliance with our terms and conditions, or as may be required by law.

Customers are responsible for compliance with applicable privacy laws, including:

  • obtain employee’s informed and signed consent on the transmission of personal heath data to the Medgate’s hosting services
  • restricting access to their personal data
  • maintaining the confidentiality and security of their employee data, user registrations and passwords

Third Parties

Medgate will not share personally identifiable information with third parties unless stated at the time of collection and except as follows: Medgate may store customer data with third party data centers or managed service platforms as part of Medgate’s hosted software offering, but only with third parties that meet Medgate’s information security standards, as evidenced by certifications for their information security management system (ISO 27001, SAS 70).

Medgate’s corporate website contains links to other sites. Medgate is not responsible for the privacy practices or the content of such third party web sites. Third party vendors, including Google, display Medgate online advertisements on sites on the internet. These third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to Medgate’s website. Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page. Also keep in mind that Medgate’s website may make chat rooms, forums, message boards, and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

Use of Cookies

When you view one of our web sites or advertisements, we may store some information on your computer. This information will be in the form of a “Cookie” or similar file and will be used to determine ways to improve our Web sites, advertisements, products or services. For example, Cookies allow us to tailor a Web site to better match your interests and preferences.

Security of your Personal Data

Medgate has achieved ISO 27001 certification for Information Security Management Systems. As part of its compliance with this rigorous information security system, Medgate has implemented appropriate technical and organisational security measures to prevent (1) unauthorised or unlawful disclosure or access to personal data; (2) accidental or unlawful loss, destruction, alteration, or unauthorised disclosure of your personal data; and (3) accidental damage to your personal data. These measures ensure an appropriate level of security in relation to the risks inherent in the processing and the nature of the personal data to be protected. Your securely held personal data will only be accessible by select authorized members of staff within Medgate.

Medgate adheres to the Safe Harbor Principles, which are available at

Who to Contact

Should you have other questions or concerns about these privacy policies, please contact Medgate’s Chief Security Officer at 416-863-6800 or send us an email at

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