Superior Software Implementation
We know that software is only part of the equation. The success of an implementation process will depend largely on the expertise and commitment of our people. We will facilitate superior implementation planning, through processes such as gap analysis, implementation planning/pre-training, and final end user training on the software. We distinguish ourselves from the competition by hiring only certified professionals from the field - people with years of nursing, safety and IH experience.
Critical Project Management Standards
Medgate also follows an established standard for project management. From the initial project lift-off, to development of the project plan and to delivery, Medgate delivers on- time and on-budget.
Your Personal Representative: An Experienced Client Services Manager
Medgate assigns a primary Client Services Consultant (CSC) to each client. The CSC is your personal representative at Medgate, who will work closely with your designated project manager(s) to promote ongoing and effective communication.
Each CSC is a highly qualified and experienced professional with first hand knowledge of the many issues involved in implementing software applications as well as real life OH&S experiences.
The CSC also works closely with you to understand your unique business process concerns; assist in the preparation of a project plan; define and further refine users requirements in order to achieve a "system fit"; and communicate modifications required to the standard software to Medgate programming staff.
The CSC is also responsible for recommending the appropriate training program and tailoring this to users' requirements. We can also assist with personnel, from Medgate or from its systems integration partners, for internal project management for the client's Medgate implementation initiative.
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