Client Services
Support

Full Support - Available when you need it most.

• Our dedicated Support Center integrates standard support methodologies to effectively manage critical issues.
• The support center is staffed by fully trained Medgate professionals in-house at the Medgate head office. This means that your support contact can effectively respond to your system questions and, for more complicated issues, can quickly access the resources needed for rapid resolution.
• Medgate support is available through our toll-free support line and through email from 7:00am-7:00pm EST Monday - Friday with pager availability for critical issues 24/7.
• We have established support service levels and response times to meet our clients' expectations and ensure effective communication.