- Our dedicated Support Center integrates standard support methodologies to effectively manage critical issues.
- The support center is staffed by fully trained Medgate professionals in-house at the Medgate head office. This means that your contact within the support center can effectively respond to your system questions and can quickly access the resources needed for rapid resolution of more complicated issues.
- Medgate support is available 24/7 through our user community, toll-free support line and through email.
- We have established support service levels and response times to meet our clients’ expectations and ensure effective communication.
Customers can log into the User Community for FAQs, Product Discussions and additional support details.